The return policy
is well defined to address the authenticated and the undisputed queries only
We are not offering
any cancellation against of the orders placed.
Please refer shipping policy.
Although, we do replace the water bottles/containers to our customers if
there will be manufacturing defects or shipping damages found. Please find the same in the Replacement
Policy. No Cash Reimbursement against of
the product cancellation
We at Mr.COPPER
are committed in providing best quality products to our customers. Our quality checks before packaging and
shipping ensure that the products have processed through standard quality
checks and will reach our customers with best quality. Although, the damages in transit will be
address to ensure that our customers are more important to us
Returned items should be unused,
should not be washed or soiled or tampered with appropriate labeling and
packaging as per the Mr.COPPER standards for returning for replacement.
You must submit a return
request within 7 days of delivery. Water
bottles / Water containers with any manufacturing defects or the defects during
the shipping only will be considered.
guarantees to replace the item purchased on our website if and only if there is
any manufacturing defect or transportation damages, providing you return it to
us by post in a saleable condition within 7 days of receipt.
responsible for return shipping fees. The bottle must not be used and should be
in the same condition as it was received.
Product must be returned in the original box or packaging.
It may take 7 - 21
working days (excluding weekends and public holidays) for your return to be
delivered back to us (depending on your location and which postal service you use).
Once we receive
your return parcel, it will take 7 working days to investigate and process
(excluding weekends and public holidays).
depend on the availability of the same product
If the Buyer found
to replace products which is one of items from a Combo Offer / Product packages
/ Set of products purchase, the particular damage product will be considered
under the replacement based on the product availability. No Refund and No full set of product category
or products through offers / set will be replaced. Verify the replacement policy
All return and
replacement policy is void the buyer exceeds the stipulated timeline. Please refer the timeline for notification
through given above
1 : Contact Customer Care/
Support to register delivered product status without any delay along with the
all required Buyer information like Name, Order Number and reason of the
return. Keep the evidence with the pictorial
2: The request will be verified and you will be
intimated to send the bottles to the mentioned address. The Address is given below subjected with
Return note along with the respect buyer name and active contact number.
Mr.COPPER | #140 - Gandhi Road | Salem – 636007 | Tamilnadu - India.
Ensure the retuning bottle/bottles are well packed and sealed protectively for
a safe return. It is mandate that you have to mention order number, Buyer name,
contact number along with the all mandate other info for a quick response with
the status of the scenario for the damages.
The cost involves
for the return should be borne by the Buyer
Any customs duty or charges will be
payable by the customer only, if applicable outside India or any other specific
Seek the right courier operator to ship the goods back to Mr.COPPER and the
Customers are advised to track the returning goods at their end. We do not have the “Pick up facility” for
products return at the present
Points for Approval
Water Bottles /
containers with minor scratches / dents are not allowed to be returned or
We practice with
all standard process to manufacture the bottles. In its course, the negligible scratches/dents
are quite common which would not affect health benefits and issues since Copper
is a soft metal / material which will undergo the best metallurgist practices
as per the Mr.COPPER unique standards
If found the cap / lock of the water bottle defected or not locking
smoothly will be replaced with cap only.
Claiming the caps or other connected components after well used will not